Terms of Service

Terms of Service

Article 1. Purpose

These Terms of Service (“Terms”) govern the use of the “Tiro” voice recording service (“Service”) provided by ThePlato Inc. (“Company”). They set forth the rights, obligations, responsibilities, and other necessary conditions between the Company and the members using the Service.

Article 2. Definitions

The definitions of terms used in these Terms are as follows:

1. “Service” refers to the suite of voice recognition and related services that the Company provides through its website (https://tiro.ooo), desktop and mobile applications. This includes voice transcription, text conversion, editing, summarization, content sharing, note management, calendar integration, exporting to external services, and all other related services.
2. “Member” refers to an individual who has agreed to these Terms, entered into a use agreement with the Company, and utilizes the Service provided by the Company.
3. “Paid Service” refers to any portion of the Service provided by the Company that a Member accesses by paying a fee.
4. “Content” refers to all information created or uploaded by a Member through the Service, including but not limited to audio, text, files, memos, notes, questions, summaries, and labels.
5. “Note” refers to a unit of content comprising a recorded conversation (via live recording or uploaded audio file) and any associated text, summaries, memos, or information generated from that recording.
6. “Personal Page Sharing” refers to a feature that allows a Member to make a portion of their Content viewable to others, via a shareable link or other means, as designated by the Member.

Article 3. Posting and Amendment of Terms

1. The Company shall post the contents of these Terms on its website or within the Service in a manner that is easy for Members to find and read.
2. The Company may amend these Terms to the extent such amendments do not violate applicable laws. In case of amendment, the Company will announce the revised Terms and the effective date/reason for amendment at least 7 days prior to the effective date (or at least 30 days prior if the changes are unfavorable to Members) through the Service or website.
3. If a Member does not agree to the revised Terms, they may terminate the use agreement and discontinue use of the Service before the effective date of the changes. A Member who continues to use the Service without expressing objection after the effective date will be considered to have accepted the revised Terms.

Article 4. Supplementary Policies

Any matters not provided in these Terms shall be governed by applicable laws and regulations and by the Company's separate policies, such as the Privacy Policy, etc.

Article 5. Formation of the Service Agreement

1. A service use agreement is concluded when an applicant agrees to these Terms and the Privacy Policy, completes the sign-up process provided by the Company, and the Company approves the application.
2. Members must register using an account they legitimately own. Individuals under 14 years of age are not permitted to register or use the Service.
3. The Company may reject an application for membership, or later terminate an existing service agreement, in any of the following cases:
   • If the applicant has used someone else's information without authorization, or impersonates another person.
   • If the applicant provided false information or omitted required information during sign-up.
   • If the application is for an illegal purpose or seeks to use the Service in a way that violates laws or public order.
   • Any other case where the applicant does not meet the Company's registration criteria.

Article 6. Member Notifications

1. The Company may send important notices or communications to Members via email, in-service notifications, push messages, or other reasonable means based on the contact information provided by the Member.
2. For notices intended for all Members, the Company may substitute individual communications by posting the notice prominently within the Service for at least 7 days.

Article 7. Changes to Member Information

1. Members are responsible for keeping their contact information (e.g. email address) and other account information up-to-date. If such information changes, the Member should promptly update their account to reflect the accurate information. The Member is liable for any disadvantages or issues arising from failing to keep their information current.
2. The Company is not responsible for any damages resulting from a Member's provision of false information or failure to update their information.

Article 8. Provision and Modification of the Service

1. The Company provides services to Members such as voice-to-text transcription, translation, summarization, history storage, and related functionalities.
2. In principle, the Service is available 24 hours a day, 365 days a year. However, the Service may be temporarily interrupted for maintenance, system upgrades, or other operational needs. In such cases, the Company will provide notice in advance when possible or, if prior notice is not feasible, promptly after the interruption.
3. The Company may add, change, or discontinue parts of the Service. In case of any material changes to the Service, the Company will provide notice to Members in advance. If there are urgent or unforeseen circumstances, the Company may notify Members immediately after making such changes.
4. Each single "Note" (recording) created through the Service can record up to a maximum of 5 hours (300 minutes) of audio.

Article 8-2. Key Features of the Service

1. The Service offers the following core features to Members, some of which may be optional or enabled at the Member's discretion:
   • Real-time voice-to-text transcription and input of conversational context.
   • Audio file upload with high-quality transcription of recorded audio.
   • Various summarization tools – e.g., chronological summaries, refined transcripts, topic-based summaries, and template-based summaries.
   • Q&A (Ask Tiro) – a question-and-answer feature based on the content of conversations/notes.
   • Note sharing – ability to share notes via a link or by inviting other users.
   • Note management – creating and assigning labels, adding participants, searching within notes, etc.
   • Personalization settings – a custom dictionary feature for registering proper nouns or technical terms to improve recognition accuracy.
   • External service integrations – e.g., syncing with Google Calendar events, exporting notes in Markdown format to Notion, Slack, or Confluence.
   • System audio recording (via the desktop app) – capture system sound output as part of a recording.
2. Some of the above features may require a Paid Service subscription or linking an external account. The Company will inform Members of any conditions or requirements for using specific features (for example, via on-screen prompts or a help page).
3. The Company processes any data provided by Members through features like custom dictionaries, calendar sync, or external integrations solely for the purpose of providing those features. Such data is supplied at the Member's discretion and can be modified or deleted by the Member at any time.

Article 9. Paid Services and Payment

1. The Company offers the following monthly subscription plans for Paid Services:
   • Light Plan: Up to 300 minutes of transcription per month – $7 per month.
   • Starter Plan: Up to 1,000 minutes per month – $13 per month.
   • Business Plan: Unlimited usage – $29 per month.
   • Team Plan: Unlimited usage – pricing is available upon request (designed for teams, with custom pricing).
2. Members may choose between a month-to-month subscription or an annual prepaid subscription for the above plans:
   • For annual billing, a Member may prepay the equivalent of 10 months' fee to receive 12 months of service. Annual plans are paid upfront in full.
   • If an annual plan is canceled or downgraded before the end of the 12-month period (or upgraded mid-term), the Company's policy for monthly plans will apply in determining any adjustments or refunds (if applicable).
3. Payment for subscriptions can be made via the methods provided by the Company, such as Stripe, Lemon Squeezy, or in-app purchases through app marketplaces (e.g. Apple App Store in-app purchase or Google Play). The Paid Service is activated immediately upon successful payment. If you purchase a subscription through a third-party platform like the Apple App Store or Google Play, please note that platform's terms (including auto-renewal, cancellation, and refund policies) may apply in addition to the terms herein.

Article 9-2. Free Trial

1. The Company provides new Members with a one-time free trial, which includes a total of 300 minutes of transcription service usage at no charge.
2. During the free trial, the following limitations apply to each Note created:
   • Members can view the transcribed text for only up to 60 minutes of each audio Note.
   • Any portion of a recording exceeding 60 minutes will still be recorded and stored on the server, but the transcript beyond the first 60 minutes will be blurred or hidden, making it inaccessible during the trial.
3. The free trial is limited to one per person. The Company reserves the right to take measures to prevent abuse of the free trial offer (for example, detecting and restricting multiple trial sign-ups by the same individual).
4. Please note: Full access to the entire transcribed text of a Note (beyond the 60-minute trial limit) is only available by subscribing to a Paid Service plan.

Article 10. Cancellation and Refund

1. If a Member requests cancellation of a Paid Service within 7 days of purchase, a full refund will be provided, regardless of usage during that period.
2. If a Member has not used the Service at all after purchase, they may request a cancellation within 14 days of the purchase date and still receive a full refund.
3. Except for the above cases, refunds are generally not available. Refunds beyond these conditions may be provided only as required by applicable laws or regulations, and any such refunds will be made in accordance with those laws.

Article 11. Content Management and Sharing

1. The rights to any Content that a Member uploads or creates using the Service remain with the Member. By using the Service, the Member grants the Company a license to use, store, and process this Content only as necessary for the operation and provision of the Service.
2. Through the Personal Page Sharing feature, a Member can choose to make their Content viewable to others. The Member is solely responsible for any consequences or issues that arise from sharing their Content with third parties (for example, if the shared content is sensitive or infringing, the Member assumes responsibility).
3. The Company does not monitor, delete, or independently back up a Member's personal Content. Content removed or deleted by the Member will not be recoverable by the Company, so Members should ensure they back up any important information on their own.

Article 12. Member Obligations

Members shall not engage in any of the following actions:

1. Using another person's information without authorization, or providing false information when registering or using the Service.
2. Infringing upon the intellectual property rights (such as copyrights) or other rights of the Company or any third party.
3. Disrupting or interfering with the operation of the Service, or impairing other Members' normal use of the Service.
4. Uploading or transmitting Content that is obscene, discriminatory, hateful, violent, or otherwise offensive and likely to cause discomfort to others.
5. Lending, transferring, or selling one's own account or membership access to a third party.
6. Any other act that violates any applicable law or regulation, or public order and good morals.

Article 13. Company Obligations

1. The Company shall not engage in any act prohibited by law or these Terms, or that goes against public order. The Company will make its best efforts to provide the Service in a stable and continuous manner.
2. The Company will establish and maintain appropriate security systems to protect personal information and will handle Members' personal data in accordance with the Privacy Policy and relevant laws.

Article 14. Restriction of Service Use and Termination

1. If a Member violates these Terms or engages in illegal activities, the Company may suspend the Member's access to the Service or terminate the use agreement. Such restrictions may be temporary or permanent depending on the severity of the violation, and the Company will inform the Member of the reason and duration (if applicable) of any suspension or termination.
2. A Member may discontinue use of the Service and terminate their membership at any time by using the account deletion or withdrawal function within the Service or by contacting customer support. Upon termination (withdrawal), the Member's right to use the Service will end immediately.

Article 15. Protection of Personal Information

1. The Company shall protect Members' personal information in accordance with relevant laws and regulations. The collection, use, storage, and destruction of personal information will be governed by the Company's Privacy Policy and applicable data protection laws.
2. The Company will never use any voice data provided by Members for the purposes of AI training or machine learning. Voice recordings and transcripts created through the Service will not be used to train AI models under any circumstances.

Article 16. Advertisements and Information

1. The Company may place advertisements within the Service, or send informational or promotional messages via the Service interface, email, or push notification, as part of the Service's operation.
2. Members may opt out of receiving promotional communications from the Company at any time by adjusting their notification settings or using the provided unsubscribe mechanisms. (However, essential administrative or transactional notices may still be sent as required for Service operation.)

Article 17. Liability and Indemnification

1. If a Member incurs damage due to a fault or breach by the Company, the Company will compensate the Member for such damage in accordance with applicable laws.
2. However, the Company shall not be liable for damages in the following cases:
   • If the Service cannot be provided or is hindered due to causes beyond the Company's control, such as natural disasters, acts of God, or unforeseen system failures.
   • If the Service is disrupted or any damage occurs due to reasons attributable to the Member (e.g. misconduct, negligence, or violation of these Terms by the Member).
   • Any disputes or damages arising from Content that a Member has shared with or made accessible to others.
   • Consequences arising from the Member's own settings or use of optional features of the Service (for example, if a Member chooses to integrate with external services or uses auto-transcription without review, etc., they assume responsibility for those choices).

Article 18. Governing Law and Dispute Resolution

1. The Company and Members shall endeavor to resolve any disputes arising from the use of the Service in good faith through mutual discussion. If a dispute cannot be resolved through negotiation, either party may submit the dispute to the competent court as determined under the applicable law. In such case, the Seoul Central District Court in the Republic of Korea shall be the court of competent jurisdiction for any litigation between the Company and a Member, to the extent permitted by law.
2. These Terms and any disputes arising hereunder shall be governed by and interpreted in accordance with the laws of the Republic of Korea.

Effective Date: October 30, 2024